Need assistance? Select a category from the list below to guide you to raise a support request, whether it’s admissions, exams, fees, student support, or more. If you can’t find what you’re looking for, you can use our Student FAQ Bot or get in touch via your Student Relations Centre.
For assistance with your module outline and other academic material.
Please note: Your academic report is downloadable from your student portal. First attempt to download a copy from your portal before raising a query.
Request for your full academic record with all module and qualification attempts.
Request support on formal academic writing for assessments and scholarly publications.
Click here for assistance with campus biometric access control.
For assistance accessing material and non-invigilated assessments.
Assistance with suspension due to outstanding fees or accounts handed over to pre-legal.
Please note the deadlines for this application when requesting an amendment to your registration contract.
Assistance and support for Alumni.
Request from an external party to verify your academic records. This includes WES (World Education Services)
Amend your payment details.
Please note that there are two types of internal academic credits: automated and non-automated. Automated internal academic credits will be granted at the point of registration.
An assessment opportunity when you are at the end of your studies and have one module outstanding in order to complete your qualification.
An assessment opportunity when a module or course has been, or is being phased out.
Dual registration within the institution and another external provider
Academic credits pertain to completed module(s) or courses with another institution, and you want those credits to be recognised and transferred to your current qualification.
This application is only applicable due to a curriculum change where modules have been phased out with no replacement module, OR where a qualification is phased out.
For assistance with your learning management system ARC.
Support for students with special educational needs, severe physical conditions, severe mental health conditions and short-term physical or medical difficulties or injuries.
Appeal a denied concession against the typical legitimate reasons (with evidence) for assessment concessions.
Appeal an unfair assessment process within five (5) working days of the assessment being completed.
Assessment query assistance.
Apply for an assessment remark within five (5) working days of the results being made available, or having viewed the assessment script.
Request to view a summative assessment.
Assistance relating to blocked access on your student systems due to holds.
Book a free and confidential counselling session with a registered wellness professional.
Book a free and confidential counselling session with a registered wellness professional.
Application and processing of bursaries/scholarships or awards.
Request a cancellation in accordance with the terms and conditions of your registration contract.
Appeal a cancellation outcome in accordance with the terms and conditions of your registration contract.
To request assistance with Cloud Lab Services.
Request information about our community outreach programmes and how to volunteer.
Confirmation of qualification completion.
Debit order instruction or deduction.
When you have missed or are going to miss an assessment. Take note of the typical legitimate reasons (with evidence) as part of your application.
Appeal the outcome of an internal disciplinary process. Take note of the legitimate reasons for appeal.
Support for individualised educational plans, tailored interventions and psychometric assessments.
For students registered for distance studies based in South Africa. Amend your exam centre no later than eight (8) weeks prior to the examination session.
If you have reached your maximum completion time, request an additional year to complete your qualification.
Compulsory Lecture Attendance and Module Engagement Requirements for access into Teaching Experience/ ECD Experience. Apply here with evidence, within five (5) working days of missed lectures.
Contact the Fee Assistance Plan team.
Query your fee billing.
For assistance with all graduation and qualification completion queries.
If you need to register for additional module(s) that result in exceeding 180 credits per academic year.
Appeal the outcome of an intellectual integrity level 3 offence.
To join our alumni community.
A late registration penalty fee applies for returning students who do not submit their registration by the communicated date.
For assistance relating to lecturers or supervisors.
For assistance relating to lecturers.
Request a letter confirming your conduct during your studies.
Multi-Factor authentication safe guards access to your student systems. Click here for assistance setting up your MFA.
Your Alumni Portal keeps you connected.
Your student portal is the platform you use to access your results, communication history and submit your registration.
MyEmeris is your one-stop platform to access all your student systems and resources.
For support with oral assessments conducted on the Invigilator App (mobile version).
For support with assessments accessed, attempted and completed using the Online Assessment Platform.
For assistance with the virtual Invigilator App (desktop version).
Request assistance on overdue accounts
Printing and or printing credits.
First, try resetting your password. You will receive an SMS notification within 15 - 20 minutes. *This SMS will be sent to your contact number as listed on your Student Portal
Special payment arrangements.
Assistance on institutional policies or procedures.
Before raising a request, did you know you can generate your own Pro-Forma/ Invoice on our website here?
For assistance with your Programme Assessment Schedule (PAS).
For assistance applying for recognition or prior learning (RPL).
For support with referencing and ethical AI use.
Complete and submit the relevant documents to request a refund.
For assistance with registering for Non-Qualification Purpose Module(s).
For assistance with your registration.
Set up an online or telephonic appointment with the pgrc Co-Ordinator team.
Set up a face-to-face or telephonic appointment with the Student Relations team.
Set up a face-to-face or telephonic appointment with the Information Specialist team.
To schedule a face-to-face or telephonic appointment with the Admissions team.
Set up a face-to-face or telephonic appointment with the Finance team.
For a certificate reprint. PLEASE NOTE: No certificate reprints are considered after graduation for name changes.
If you did not collect your certificate at your graduation ceremony, you can request collection.
For support with research.
For assistance relating to your results.
Assistance with Ruimsig campus residence fees only.
Submit a grievance relating to student safety and misconduct.
For assistance with a statement balance.
Assistance with your SETs links.
For students studying /in-person/ contact, request a letter to submit to Home Affairs for the purpose of issuing a visa to study at a higher education institution in South Africa.
Submit outstanding certified documents that we have requested from you, e.g. ID, passport, SAQA certificate, USAF certificate, etc. Please note: Documents must be certified and have a date stamp.
Submit a proof of payment.
Submit a suggestion or recommendation on how to improve your experience.
Textbook and resource assistance.
For assistance with your timetable.
For assistance with your course work timetable.
Request a document that details the purpose and outcomes of all modules you have completed.
Request to transfer your studies to a different institutional campus or mode of study (distance/online or on-campus/in-person).
Access and assistance with campus Wi-Fi.
Before raising a query, please reach out to Wize Books directly at info@wizebooks.co.za. This query type is monitored by your campus only.
For students requesting to write an assessment in a different location for legitimate reasons. Please note this concession will not be approved for recreational reasons e.g. holidays.
An educational brand of The Independent Institute of Education
Formed by the strategic evolution of The IIE's Varsity College, IIE MSA, Vega and
the School of Hospitality and Service Management, uniting under the Emeris name.
Emeris is an educational brand of The Independent Institute of Education (Pty) Ltd which is registered with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act, 1997 (reg. no. 2007/HE07/002). Company registration number: 1987/004754/07. View certificate here.
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